Safety tips

Most rentals go well. These habits keep it that way. Onrently connects people; the handover, the payment and the return happen between the two of you, so a little care goes a long way.

Before you meet

• Look at the profile. Check the ratings, the reviews and how long the person has been a member. A green tick means an admin checked their ID document.
• Keep the conversation in the app. Chat opens when the owner accepts the request. If something goes wrong later, the messages are there.
• Agree on the details in writing. Price, deposit, pick-up and return time, and what happens if the item comes back late or damaged. Write it in chat so both of you can read it again.
• Never pay in advance. Do not send money, a mobile wallet transfer or a "booking fee" before you have seen the item. Onrently never asks you to pay us for a rental.

At pick-up

• Meet in a public place in daylight when you can, or bring a friend. Tell someone where you are going.
• Check the item together. Switch it on, try it, look for damage. For a vehicle, check the tyres, brakes, lights and fuel level.
• Take photos or a short video of the item, including any marks or scratches, before it changes hands. Both of you should have them.
• Count the money together. Pay the rent and the deposit only once you are happy with the item. Ask for a short written note or a chat message that confirms what was paid.
• Vehicles: ride or drive only with a valid licence, and ask the owner for the bluebook and insurance papers. Wear a helmet.

For owners

• Check who you are handing your item to. Ask to see an ID document that matches the name on the profile. Look at it; do not keep it.
• Ask for a deposit that fits the value of the item, and say clearly when you will give it back.
• Write down the condition of the item with the renter present, with photos.
• Don't hand over an item to someone else than the person who sent the request.

At return

• Check the item together again and compare it with the photos from pick-up.
• Return the deposit on the spot if everything is fine. If something is damaged, agree on the cost there and write it in chat.
• Leave an honest review. It helps the next person.

Hiring a worker

• Agree on the price before the work starts, and what it includes (materials, transport, a second visit).
• Pay when the work is done, not before. For a big job, pay in parts as each part is finished.
• The green tick means we saw an ID document. It says nothing about skill. Ask about experience, and ask to see earlier work.
• Have someone else at home when a person you don't know comes to work.
• For electrical, gas or structural work, ask whether the worker is trained or licensed for it.

Warning signs

Walk away, and tell us, if someone:

• asks you to pay before meeting, or to pay to a third person;
• wants to move the conversation off the app straight away and pushes you to hurry;
• offers a price that is far too good to be true;
• refuses to let you check the item, or to show an ID;
• asks for your password, a code sent to your phone, or your bank or wallet PIN. Nobody from Onrently will ever ask for these.

If something goes wrong

• In an emergency, call the police: 100.
• Write to [SUPPORT EMAIL] with the name of the person and the item. We can look at what happened and act on accounts and listings that break our Terms. We can't decide who is right in a dispute or make anyone pay.
• Keep your chat messages, photos and any notes. They are your record of what was agreed.