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Draft: pending legal review.

Last updated: · Version 3

Terms and Conditions

These terms are an agreement between you and Lukla Logic ("Onrently", "we", "us"). They apply whenever you use the Onrently website. Please read them. If you don't agree, don't use Onrently.

[LAWYER: This is a first draft written from how the app works today. Please check every section, the defined terms, and whether a separate rental agreement template between users would help.]

1. Who can use Onrently

  • You must be 18 or older.
  • You sign in with a Google account, or with an email address and a password after confirming that the address is yours. Keep your password to yourself and don't reuse one from another site.
  • One account per person. Don't share your account, and don't create accounts for someone else.
  • The details you give us (name, phone number, city) must be true and yours.
  • You are responsible for everything done through your account. If you think someone else has used it, tell us at [SUPPORT EMAIL].

[LAWYER: Confirm the minimum age and whether we must check it, rather than relying on this statement.]

2. What Onrently is, and what it is not

Onrently is a platform that connects people who own items ("owners") with people who want to rent them ("renters").

Onrently is not:

  • a party to any rental between an owner and a renter. The rental agreement is only between the two of you;
  • the owner of any item listed on Onrently;
  • an inspector of items. We don't check that items exist, work, are safe or are legal;
  • an insurer. We don't insure items, people or rentals;
  • a guarantor. We don't guarantee that an owner or renter will do what they promised, that an item will be returned, or that a deposit will be paid back.

Services ("Hire a worker"). People can also list work they offer, such as plumbing, electrical work or carpentry. For these the same applies:

  • Onrently only lists the worker. You contact them directly by phone or WhatsApp, and you agree on the job, the price and the payment between yourselves. There is no request, chat or payment through Onrently for services.
  • A worker appears only after we have checked an ID document. We don't check skills, licences, experience, tools or the quality or safety of any work.
  • Onrently is not the employer, agent or contractor of any worker, takes no payment or commission, and is not responsible for the work, for damage or injury, or for payment between you.
  • If you offer a service, what you write must be true, the phone number must be yours, and you must have any licence or permit the work needs. We can hide a service profile that breaks these terms.
  • Use a worker's phone number only to ask about or arrange their work. Don't collect, share or sell numbers.

[LAWYER: Check that this position holds under Nepali law, including any consumer protection or e-commerce rules for online platforms, and whether listing tradespeople brings labour-law or licensing duties.]

3. Owners' responsibilities

If you list an item, you promise that:

  • you own the item or have the right to rent it out;
  • the listing is accurate: title, description, category details, condition and photos show the real item;
  • prices, plans (daily, weekly, monthly) and any deposit are the ones you will actually charge;
  • the item is safe, legal to own and legal to rent, and has any documents it needs (for example, registration and insurance for a vehicle);
  • you answer requests in good time. A request you don't answer expires after [REQUEST EXPIRY: currently 72 hours] or when its pick-up time passes;
  • you hand over the item as described, at the agreed time and place.

You set your own prices and decide whether to accept a request. You are responsible for any tax on what you earn.

[LAWYER: Should owners be told anything about tax, licences or business registration for frequent renting?]

4. Renters' responsibilities

If you rent an item, you promise to:

  • use it with care and only for its normal purpose;
  • return it on time, in the condition you received it (except normal wear);
  • pay the owner what you agreed, including any deposit;
  • hold a valid licence or permit where one is needed (for example, a driving licence for a scooter or motorbike) and follow the law while using the item;
  • tell the owner straight away if the item is lost, stolen or damaged.

5. Requests, acceptance and cancellation

  • A renter chooses dates and a plan and sends a request with a short message. The price shown on the request is fixed when it is sent; later changes to the listing don't change it.
  • The owner can accept or decline. A request that isn't answered expires automatically.
  • When the owner accepts, any other open requests for the same dates are declined, so an item can't be booked twice.
  • After acceptance, chat opens, both sides can see each other's phone number (if added), and the renter can see the exact pick-up point.
  • A renter can cancel a pending request. Either side can cancel an accepted rental, and must give a reason.
  • After the pick-up time, the owner can mark the rental as completed.

Onrently records these steps, but the rental itself (handover, use, return) happens between you.

[LAWYER: Should we set any cancellation rules or fees between users, or leave that to them?]

6. Payments and deposits

  • All rent and deposits are paid directly between users, usually at pick-up, in the way you both agree.
  • Onrently does not process payments, hold deposits or charge commission today. We never ask you to pay us for a rental.
  • The owner is responsible for returning a refundable deposit as agreed. Any disagreement about payment or deposits is between the owner and the renter (see section 13).

[LAWYER: Confirm. If Onrently later takes payments or fees, these terms and the Privacy Policy must change first.]

7. Reviews and ratings

  • Only the owner and the renter of a completed rental can review each other, once each, within [REVIEW WINDOW: currently 30 days] of completion. A review can be edited for [REVIEW EDIT WINDOW: currently 48 hours] after it is posted.
  • Everyone has two ratings: as a renter (given by owners) and as an owner (given by renters).
  • Reviews must be honest and about the rental. Don't post fake reviews, offer something in return for a review, threaten someone over a review, or include insults or someone's private details.
  • Anyone signed in can report a review. We may hide reviews that break these rules. Ratings are recalculated from the reviews that remain visible.

8. The verified tick

  • ID verification is optional. You upload photos of your ID, and an admin compares them with your name.
  • If approved, a green tick appears next to your name.
  • The tick means only that an admin checked a document at that time. It is not a guarantee of who someone is, of their behaviour, or of the items they list.
  • We may refuse or remove verification, for example if a document looks wrong or the account breaks these terms.
  • While you are verified you can't change your name in the app. Contact us if it needs changing.

9. Prohibited items and conduct

You must not list, rent or offer:

  • anything illegal to own, rent or use in Nepal;
  • weapons, ammunition or explosives;
  • drugs or other controlled substances;
  • stolen goods, or items you don't have the right to rent out;
  • [LAWYER: any other categories, for example animals, medicines, items that need a special licence].

You must not:

  • harass, threaten, discriminate against or abuse anyone;
  • commit fraud, use fake listings, or lie about who you are;
  • use Onrently to find people and then move the deal elsewhere to scam them, or ask for payment before meeting in a way designed to deceive;
  • share someone else's private information (phone number, address, exact location, ID) without their permission;
  • send spam, or copy, scrape or overload the website;
  • try to get around security, privacy or access rules.

10. Your content and our right to remove it

  • You keep ownership of what you post (listings, photos, messages, reviews). You give us permission to store it, show it on Onrently and use it to run the service.
  • Don't post anything you don't have the right to post, or anything that breaks the law or these terms.
  • We may remove or hide listings, photos, reviews or messages that break these terms, without notice when needed to protect people.

[LAWYER: Check the scope of the licence users give us and whether we need a notice-and-takedown process.]

11. Suspension and termination

  • We may suspend or close an account that breaks these terms, puts others at risk, or where we are required by law. A suspended owner's listings are hidden.
  • Where it is safe and lawful, we will tell you why.
  • You can stop using Onrently at any time.

12. Deleting your account

You can ask us to delete your account by emailing [SUPPORT EMAIL] from the address you sign in with. [IN-APP DELETION: replace this when "Delete my account" is added to the app.] We will delete or anonymise your data as described in our Privacy Policy. Some records may be kept where the law requires it.

13. Problems between users

  • Rentals are between owners and renters, so you should try to solve problems with each other first.
  • If something goes wrong (an item isn't returned, is damaged, or isn't as described, or a deposit isn't returned), keep records: chat messages, photos, dates.
  • You can report a problem to us at [SUPPORT EMAIL]. We can look at it and act on accounts or content under these terms, but we can't decide who is right or force anyone to pay.
  • For crime (theft, fraud, threats), contact the police.

[LAWYER: Describe the right dispute route under Nepali law, for example mediation or the courts.]

14. Disclaimers

Onrently is provided "as is". We try to keep it working and accurate, but we don't promise that it will always be available, free of errors, or that listings and profiles are accurate.

15. Limits of our liability

To the extent the law allows:

  • we are not responsible for items, rentals, payments, deposits or the conduct of users;
  • we are not responsible for loss or damage that comes from using an item or meeting another user;
  • [LAWYER: set any overall cap on liability, and list what cannot be excluded under Nepali law, for example death or injury caused by negligence, or fraud].

16. Changes to these terms

We may change these terms. The version and date are shown at the top of this page. If we make an important change, we will tell you in the app or by email before it takes effect, and we may ask you to accept the new terms to keep using Onrently.

17. Governing law and courts

These terms are governed by the laws of [GOVERNING COUNTRY]. Disputes about these terms go to [COURT / VENUE].

[LAWYER: Confirm Nepali law and the right court or venue. Check the Electronic Transactions Act, 2063 (2008), the Consumer Protection Act, 2075 (2018) and any other law that applies to an online marketplace.]

18. Contact

Lukla Logic

  • Email: [SUPPORT EMAIL]
  • Phone: [SUPPORT PHONE]
  • Address: [COMPANY ADDRESS]
  • Registration number: [REGISTRATION NUMBER]